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Blount Memorial Patient Billing FAQs

Frequently asked questions and answers about billing, insurance and payments

For your convenience, here are some of the most common billing-related questions asked by the patients and families served by Blount Memorial. If you have a question that is not answered here, call the appropriate office listed below:

  • Admitting Office (pre-admission) – 865-977-5559
  • Registration (outpatient services) – 865-981-2200
  • Patient Accounts Office (after hospital discharge) – 865-977-5522

Click on the questions below to get the answers you need.

  1. What do I owe?
  2. Did you receive my payment?
  3. Why am I receiving more than one bill for my hospital visit?
  4. I have never been to Blount Memorial Hospital, so why did I receive a bill?
  5. I have Medicare and other insurance, so why did I receive a bill?
  6. I was injured at work, so why did I receive a bill?
  7. I was in an auto accident, so why did I receive a bill?
  8. Why didn’t my insurance pay my bill in full?
  9. What happens if I did not provide my insurance information?
  10. What happens if I cannot afford to pay the balance on my hospital bill?
  11. Can I receive a discount if I pay my total bill promptly?
  12. Where do I send my payment?
  13. Can I make monthly payments?
  14. How can I get the price of a specific procedure?
  15. How do I request a copy of my medical records?
  16. Why am I receiving a hospital bill now when the services were provided a long time ago?
  17. Can I combine accounts and make a single payment?
  18. How do I change the mailing address on my statement?

Answers

What do I owe?
You will receive your Hospital Statement in the mail if we have your correct mailing address on file. Your statement will show unpaid balances on your account. You will have a separate account for each visit to Blount Memorial Hospital. If you are approved for a monthly payment plan, you may combine your accounts after any insurance payments have been credited. If you would like an itemized statement or have any questions about your bill, call our customer service team at 865-977-5522.   Top

Did you receive my payment?
If your payment was received near the date of the billing statement, it will appear on the next statement. If your account is paid in full, you will not receive another statement. If you would like to confirm that your payment was received, call our customer service team at 865-977-5522.   Top

Why am I receiving more than one bill for my hospital visit?
In addition to the bill you receive from Blount Memorial, you may receive statements from billing companies for consultations, treatments and other services rendered by the physicians who helped with your care. These doctors, including radiologists, pathologists, anesthesiologists and emergency department physicians, are not Blount Memorial employees. If you have any questions about these bills or the services provided, call the contact number listed on each statement.   Top

I have never been to Blount Memorial Hospital, so why did I receive a bill?
If you receive a statement from Blount Memorial Hospital and have not visited us as a patient, the bill may be for laboratory specimens sent to us by your physician.   Top

I have Medicare and other insurance, so why did I receive a bill?
Medicare policies have a deductible and/or co-insurance that the patient is required to pay. If you have additional insurance, Blount Memorial Hospital will bill the secondary carrier. There may be charges (such as self-administered medications) that are not covered by either insurance. Medicare does not provide hospitals with a list of these exclusions, or non-covered costs. We are unable to calculate these costs until they are billed and denied by Medicare. You should receive an Explanation of Benefits (EOB) from Medicare. The EOB lists the amount you owe. If you would like to discuss payment options for this balance, call our customer service team at 865-977-5522.   Top

I was injured at work, so why did I receive a bill?
You will need to call your employer to discuss this issue. Your employer should have filed a “Notice of Injury” with the company’s workers’ compensation carrier, after you reported the work-related injury. If this notice was not filed, the claim could be denied, making payment your responsibility.   Top

I was in an auto accident, so why did I receive a bill?
As a courtesy to you, Blount Memorial will bill the liability insurance carrier if the complete billing information is provided. You will be billed for the unpaid charges after 60 days. We cannot bill your health insurance company unless a partial payment or denial is received from the liability insurance carrier. We will not bill a health insurance carrier if timely filing limits have expired.   Top

Why didn’t my insurance pay my bill in full?
Many insurance companies have a deductible, co-payment and/or co-insurance amount that is the patient’s responsibility to pay. In addition, there may be charges that are not covered under your policy. You should receive an Explanation of Benefits (EOB) from your insurance company. The EOB lists the amount that you owe. For more information, call your insurance company or the telephone number listed at the bottom of your billing statement.   Top

What happens if I did not provide my insurance information?
Blount Memorial Hospital will bill your insurance company as a courtesy to you. To do this, we must have your accurate insurance billing information at the time of registration or near the date of service. We will not file insurance claims for you if the information is supplied after timely filing limits have expired. You will be responsible for paying any balance that is not paid by insurance. If you did not provide insurance information during registration, call our customer service team immediately at 865-977-5522.   Top

What happens if I cannot afford to pay the balance on my hospital bill?
Blount Memorial’s Financial Policy allows everyone in need of critical care or emergency health care to receive treatment, regardless of their ability to pay. Financial assistance is available to eligible patients. Eligibility is based on a number of factors, including household income, number of dependents and payment resources. Read the Financial Policies to learn about financial assistance and charity care. A Confidential Financial Evaluation (CFE) application must be completed to apply for charity care. Before eligibility can be determined, the completed forms must be returned with verification of income and assets.   Top

Can I receive a discount if I pay my total bill promptly?
Blount Memorial Hospital offers a prompt payment discount based on total charges. Prompt payment is considered payment received within 30 days of the date of the first billing statement. Discounts are available for accounts paid in full. Patients who do not have insurance are given a self-pay uninsured discount. This amount is deducted automatically from the first billing statement. The amount is determined by federal cost reporting and is adjusted annually. To request a prompt payment discount, call our customer service team at 865-977-5522.   Top

Where do I send my payment?
Payments should be sent to the address in the remit section of your Hospital Statement. For your convenience, a return envelope is enclosed with the statement. The mailing address is: Blount Memorial Hospital, P.O. Box 890326, Charlotte, NC 28289-0326. In addition, you can pay in person at the cashier’s office on the ground floor of the hospital or online by logging in to your password-protected account.   Top

Can I make monthly payments?
Blount Memorial offers monthly, interest-free payment plans. The minimum payment is $25 per month for balances that can be paid in full within 12 months or less. Based on financial need, the payment period can be extended up to 24 months. Payment plans must be approved by a representative from the hospital’s Business Office. The account must be set up as an installment plan to avoid monthly review for collection agency placement. Blount Memorial accepts Visa, MasterCard, American Express and Discover credit or debit card payments, cash, checks or money orders. Recurring monthly payments can be requested. To discuss an approved payment arrangement for your account, call our customer service team at 865-977-5522.   Top

How can I get the price of a specific procedure?
If you would like to know the estimated cost of elective, non-contracted insurance or non-covered procedures, call a Blount Memorial financial counselor at 865-980-4882. The prices quoted are estimates only due to the complex nature of medical procedures. The final charges will depend on the actual services provided, and may be higher or lower than the estimated charges Top

How do I request my medical records?
To request medical records or to release medical information, call Release of Information at 865-977-5781.   Top

Why am I receiving a hospital bill now when the services were provided a long time ago?
As a courtesy, we do not bill you until we have exhausted our opportunities to resolve your claim with your health insurance company. In some cases, this process may take several months and up to a year or more. You should receive an Explanation of Benefits (EOB) from your health insurance company. If you do not, contact them for an explanation about how your claim was processed. Before paying your bill, you need to have a clear understanding of your benefits and the limitations of your insurance coverage.   Top
 You will receive a bill if:

  • Your claim is denied
  • Your health insurance company has requested a refund of the amount they paid
  • Your claim was reprocessed and an additional co-insurance or deductible amount was assigned to you

Can I combine accounts and make a single payment?
An approved payment arrangement is required before accounts can be combined. The minimum monthly payment amount is determined by the total amount you owe, and will be increased for additional accounts. Accounts with insurance payments pending cannot be combined until payment is received. To discuss combining your accounts, call our customer service team at 865-977-5522.   Top

How do I change the mailing address on my statement?
There are three ways to update your mailing address information.

  1. Call our customer service team at 865-977-5522.
  2. Send an e-mail with the updated information to business_office@bmnet.com.
  3. Complete the “change of information” section on your Hospital Statement, and mail it with your payment to: Blount Memorial Hospital, P.O. Box 890326, Charlotte, NC 28289-0326.   Top
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