Physician Portal FAQ
Can I print out of portal from the hospital, home or office?
Yes. But not all computers in the hospital are connected to a printer. Computers in the physician's lounge are available for us and have printing capabilities.
I have a patient that is on my census and is not my patient or was not supposed to be admitted to me. What should I do?
The patients are automatically placed on a physician's census by patient access when the patient is admitted. If this information is incorrect, call patient access at 865-977-5559.
How do I complete deficiencies in portal?
When signing off on charts in portal, make sure that you exit from the portal application correctly when finished with the deficiencies. If you are in the middle of processing deficiencies and need to exit, stop processing the deficiency by clicking on the blue down arrow that will return you to portal. Then click on the Sign Out button. Do not click on the X for Internet Explorer to close the application. This will corrupt the file, and we will have to resend the deficiency for you to complete again.
Who assigns my deficiencies to me?
The health information management discharge analysts who assigned your deficiencies in the paper record.
It appears as though I have two deficiencies listed for the same document. What do I do?
If you see two deficiencies listed -- one under Missing Text and the other under Signature -- complete the Missing Text prior to completing the Signature.
What if I am not in medical records when I am completing my deficiencies, and I feel I am not the physician who needs to complete the deficiency?
You have a decline button that you may use that allows you to send back that particular deficiency to a physician rejection queue, and an assigned person in health information management will look at the deficiency and determine who the deficiency should go to.
What if this is not my patient to dictate on, or my order or note to sign?
Decline the deficiency, and note in the reasons field why. If the declining physician knows the correct physician the deficiency needs to go to, then enter in the decline reasons field, "This is not my patient, but is Dr. __________'s to complete."
I accidentally declined a deficiency that I didn't mean to. What happens now?
The declined deficiencies go to a physician rejection queue that health information management reviews. If health information management notices the deficiency is incomplete, the deficiency will be sent back to the physician that declined it.
I am only seeing the last page of my dictation (to sign). How do I see the previous pages of the dictation before I sign?
Decline the deficiency, and put in the reasons field, "Need to see all pages of the dictation before signing again."
Occasionally, I will complete a deficiency and the same document shows up again under my deficiency worklist. What do I do?
After completing your deficiencies in portal, make sure that you exit from the portal application correctly when finished with the deficiencies. If you are in the middle of processing deficiencies and need to exit, stop processing the deficiency by clicking on the blue down arrow that will return you to portal. Then click on the Sign Out button. Do not click on the X for Internet Explorer to close the application. This will corrupt the file, and we will have to resend the deficiency for you to complete again.
When completing missing text, what if the green check mark that I normally click on to complete the deficiency is not illuminated?
Make sure you've clicked in the missing text box and typed something in it. As long as the missing text box is blank, the green check mark to complete the deficiency will not illuminate.
What if when I'm asked to sign my dictation (and it is showing me all pages of the dictation), the green check mark is not illuminated to complete my deficiency?
Make sure you've clicked on the next page button on the document until you get to the last page of the dictation. At this point, the green check mark used to complete the deficiency will be illuminated.
What if I experience problems with my computer locking up when completing deficiencies under the deficiencies tab and/or when viewing medical records under the medical records tab. What should I do?
We are aware of this issue, and it has been reported to McKesson Corporation for analysis and correction. We are continuing to monitor the problem and log each specific call to provide McKesson with as much information about the problem as possible. If you are experience this problem, call the information systems Help Desk at 865-977-5652.
May I make corrections to my dictation?
Only the physician that dictated or is co-signing the dictation may text edit the document. When text editing a document, only minor revisions can be made. If any major changes are made, an error will appear when the physician clicks on the sign button. If major revisions need to be made to a dictation, then either (a) re-dictate the dictation or (b) print out the original dictation, hand-write corrections on the document and submit to health information management.
What if I am asked to dictate an H&P, but I have an office H&P?
Decline the deficiency, and state that you have an office H&P that will be sent over.
I see a status of Incomplete, Warning, Pending Suspension, Delinquent. What does this mean?
This tells you the age of the deficiency. The oldest deficiencies appear at the top of the deficiency worklist. If the deficiency is 21 days or older, you can see the status of the deficiency and tell if it is going to get you suspended or not.
Whom do I contact for support if I am not in health information management?
Call the information systems Help Desk at 865-977-5652, and they will either answer your question or forward you to someone that is able to.
How can I get a copy of the user guide?
Portal user guides are available from health information management or information systems.
Whom do I contact if I forget my password or PIN?
Call the information systems Help Desk at 865-977-5652. They then will reset your password or PIN.
How many characters may I have in my password and PIN?
Your password may be up to eight alphanumeric characters, but must begin with a letter. Your PIN has to be numeric and may be up to four characters.