Quality of Care and Safety Concerns
The staff at Blount Memorial Hospital strives to provide exceptional patient care, and to deliver safe and professional services. We appreciate knowing when a patient feels this did not take place.
To express a concern or grievance, we encourage you to communicate verbally or in writing to your caregiver or the Blount Memorial patient representative.
To voice a concern with Blount Memorial, call 865-980-4914.
If you are not satisfied with the management of your concern or grievance, the patient representative will inform you of and help you facilitate a grievance process.
If you wish to file a complaint with the state of Tennessee, call 877-287-0010. In addition, complaints can by filed with The Joint Commission by e-mailing firstname.lastname@example.org by fax at 630-792-5636 or in writing to:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The Joint Commission asks individuals to summarize the issue in two pages or less and include the name and full address of the organization in question. For more information, call The Joint Commission's toll-free number at 800-994-6610 weekdays between 8:30 a.m. and 5 p.m. central time.