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Business Matters

Admissions, billing and other financial information for patients

Use the links below to review important admissions and billing information before your hospital stay. If you can’t find what you are searching for here, call us at 865-983-7211.

Admissions

If you or a member of your family has not completed admission paperwork, please visit our admissions office as soon as possible. Information and signatures are needed for proper processing of your insurance information and medical record. If you cannot arrange a visit, call our office at ext. 5559 for assistance. If you are calling from outside the hospital, call 865-977-5559 to contact us. Financial counselors are available to assist with billing questions. Note that it is important that you always keep a current list of your medications and allergies along with your insurance card. For your convenience, there is a medication list you can print and use in the Important Medical Forms section of the Web site.

Billing Practices and Financial Arrangements

Blount Memorial will bill any verifiable insurance on behalf of our patients. Patients will be responsible for any deductibles, co-insurance and non-covered services as determined by their insurance carriers. Deposits may be requested prior to elective surgery. Verified patient portions are due and payable by discharge. Itemized bills will not be mailed automatically to our patients, but are available upon request. These normally will be mailed after insurance has processed your claim. Anyone who wishes to make monthly payment arrangements, or is unable to pay a balance in full, must call the business office to establish an agreeable arrangement.

Billing Questions

Online bill pay  is available for your convenience. You also can make payments on-site in the Blount Memorial business office, Monday – Friday, 8 a.m. - 4:30 p.m.

For questions about billing, payment and insurance, or to receive an itemized copy of your bill, call our business office at ext. 5522 if you’re in the hospital, or at 865-977-5522.

Discharge Planning

Before leaving the hospital, it is important to make arrangements for any special care you might need such as home services, hospice, Meals on Wheels, rehabilitation, home medical equipment or nursing home care. Ask your nurse to contact a case manager who can help during this time of transition and assist you with after-care arrangements.

Medicare

If you are a Medicare patient, you should have received and signed a statement titled “An Important Message from Medicare.” If you did not receive this when checking into the hospital, ask your nurse for a copy immediately. Your signature on this statement assures the administrators of the Medicare program that Blount Memorial Hospital has provided you with a copy of your rights as a Medicare patient.

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